Some customers prefer sending
voice notes
instead of typing. Until now, your AI Agent couldn't understand or respond to voice messages.Now, voice notes are automatically
transcribed
, allowing your AI Agent
to respond just like it would to a text message. It also supports multiple languages
, so customers can communicate in the way they're most comfortable with.Availability
: This feature isn't enabled for all organizations by default. If you'd like to use it, reach out to the DoubleTick Support Team to get it enabled.Want to learn more or need help setting it up? Reach out to the
DoubleTick Support Team
and we'll be happy to help.