Changelog
Follow up on the latest improvements and updates.
RSS
WhatsApp Coexistence
is now live on DoubleTick
! 🎉 This update allows businesses to seamlessly use both the WhatsApp Business app
and the WhatsApp Business API
simultaneously.This update from Meta allows businesses to sign up for WhatsApp Business API without needing to delete their existing WhatsApp Business account. 🌟
With this update, businesses can:
- Retain their existing phone number,contacts, andchat history📱
- Access advanced featuresoffered by the WhatsApp Business API using DoubleTick🔧
However, please note that
WhatsApp Coexistence
is currently not supported
for Indian numbers
.Click here to know more about WhatsApp Coexistence.
We have now updated the
chat history
to include bot actions
⚡. Any actions executed by the bot will now be directly visible within that particular customer's chat on DoubleTick along with the bot name, ensuring better transparency and tracking of automated interactions. 🚀
We have now updated
chat logs
to include modification logs
for changes made by agents, specifically for custom fields, tags, and agent assignments.
📝This ensures better tracking and transparency of updates within the chat history. 🚀
We have now updated the
wallet recharge
process to include bank details
for direct bank transfer
payments.This makes it easier to proceed with wallet recharges seamlessly! 🚀
Refer the video below to know more:
We have now updated the
chats
such that the messages sent via broadcast
will have a 'Sent via broadcast'
label. This makes it easier to identify broadcast messages in the
chat history
. 🚀We have now updated the
bot logs
to include bot saves and display a clear demarcation between: 🔹
Active Journeys
(post-bot save) 🔹
Previously Stopped Journeys
We have now added a 'Stopped' step in the bot runs, which indicates when an active bot run is terminated due to the bot being resaved.
This enhancement will help in clearly identifying when a journey was interrupted due to a bot update. 🚀
We have now updated the user interface of chats by simplifying the chat filters.
✨ Here’s the updated list of
Chat filters
:1️⃣ Open
2️⃣ Closed
3️⃣ Awaiting Reply
4️⃣ Unread
5️⃣ All
This improvement makes it easier to navigate and manage conversations efficiently! 🚀
We have now added the 'from' field, which represents the sender's phone number, and the 'isCTWA' field in the new lead trigger payload.
🔹 'from' – Contains the sender's phone number.
🔹 'isCTWA' – A boolean field (true or false) indicating whether the lead is a CTWA lead.
This allows you to configure the bot to identify CTWA leads and adjust the bot journey accordingly. 🚀
We've
launched native integration
with WooCommerce
! 🎉 Seamlessly connect WooCommerce with DoubleTick for
abandoned cart recovery, order updates
and more to drive business growth using WhatsApp API. Watch the video below
to learn more about this integration! 🚀We've
revamped
the 'Assign Agent'
action in Bot Studio
! Now, you can assign chats to all team members or selective team members as well using the round-robin assignment method
, ensuring fair and efficient distribution. 🚀
Refer the video below to learn more:
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