Changelog
Follow up on the latest improvements and updates.
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We’ve just introduced a new trigger in called
On First Daily Message
! 🚀This trigger activates
when a customer sends you their first message of the day
(within a 24-hour window). It’s designed to help you create smoother, more personalized experiences — without the limitations of the default welcome bot.🧠
What does it do?
Until now, the default welcome bot only allowed you to send a single template message — with no option to build a full custom flow.
Now with On First Daily Message, you can:
🎯 Start your own
custom journey
as soon as a customer messages you that day💬 Send
interactive messages
like buttons and quick replies (no template required!)💸 Avoid extra
template costs
— since the conversation window is already open🔁 Trigger only
once every 24 hours per customer
(e.g., if they return tomorrow, it triggers again)✅
Why use this?
- Greet customers daily with dynamic content
- Push offers, updates, or direct them to agents — automatically
- Total freedom to build your journey, not just a static template
Go ahead — start building smarter, cost-effective, and more engaging flows today! 💡

You can now trigger the same journey across all your CTWA campaigns with the new “
All
” selection in the Lead from CTWA trigger component.🔧 What Problem This Solves:
Previously:
- You could use the CTWA trigger only once in a single bot journey.
- Users had to rely on an On Message triggerwith anIs CTWA conditionto start CTWA journeys for multiple campaigns.
- This approach lost critical metadatasuch as: Campaign ID, Campaign Name, Ad ID, Ad Name about a lead
✅ All of this is now fixed!
You can now
retain full ad-level metadata
while triggering journeys seamlessly.🚀 What’s New with the Updated CTWA Trigger
✅ Trigger multiple bot journeys after connecting your Facebook Ad Account to DoubleTick.
✅ Track campaign and ad performance accurately using the captured metadata.
✅ Use one single journey across all your campaigns with the new “All” selector.
Also, the Lead from CTWA Trigger (v2) could only be used once, and the bot studio used to throw the following error if the user tried using the component on another bot journey.
This is fixed now!
⚠️
Important Notes to Keep in Mind
🧹 If you're using the old CTWA component in any bot,
delete it before using the new one
—else it will throw a usage error.🧩 Your
Facebook Ad Account
must be mapped
to the same Business Manager
that your WhatsApp
Account
is linked with.👉 If your campaign list appears blank, this is likely the issue. Contact DoubleTick Support and the team will help you out with mapping it—it’s super simple!
🔄 If you've accidentally configured two bots for the same campaign and its subset, the one with the lowest trigger level will fire.
Example:
Let’s say you’re running a campaign called “
Diwali Sale
”It has two Ad Sets: “
Menswear
” and “Womenswear
”Inside each Ad Set, there’s one Ad: “
Menswear Ad
” and “Womenswear Ad
”Now, if you
accidentally
create journeys for both the entire “Diwali Sale” campaign and the specific “Menswear Ad”:👉
The journey for “Menswear Ad” will be triggered
🚫 If you configure two journeys for the same Ad (e.g., AA1), the bot will throw an error 'The trigger is being used in Another component.
Avoid duplicate setups.
Try this out now! 🚀

Managing chats just got way easier — and faster! You can now see chats in different categories with Chat Filters on the Home Screen.
With this new feature, you can look at chats at different stages -
Open, Waiting, Unread, and Closed.
Try this feature on our Mobile app now! 🚀

🎯 Now trigger different journeys for each campaign, ad set, or even individual ads — effortlessly!
What problem does it solve?
Earlier, users had to rely on the "Lead from CTWA" trigger and manually set conditions to differentiate journeys for each ad, ad set, or campaign. That meant copying ad IDs from Meta Ads Manager and dealing with complex logic.
Not anymore.
With this update, you can simply select the desired campaign, ad set, or ad, and assign the exact journey you want —
no more manual ID work
!Bonus fix:
Previously, The 'On Message' trigger journey got disrupted when the users changed the first text message on a CTWA, this can be fixed by this improved CTWA trigger!
Want the same journey for all ads under one campaign?
Easy — just select the campaign, and all its ads will automatically follow the same journey.
Go ahead, try it now! 🚀

You can now remove unwanted custom field entries for a client from chat section.
Try this out now!🚀
Effective July 1, 2025 –
Meta will charge on a
per-message
basis instead of per-conversation
.Businesses on WhatsApp Business platform will be charged:
- Per deliveredmarketing template message
- Per deliveredauthentication template message
- Per deliveredutility template message (delivered outside of a customer service window)
ℹ️What else you need to know:
👉
Utility template
messages sent in response to a user's message (thus within an open
customer service window
) will become free
, to provide more flexibility to businesses in how customers can engage with users.👉 Definition of
Utility
Category has been changed
: In essence, the messages - Must be non-promotional, not containing any promotional or persuasive intent.
- Must be in one of the following criteria
- specific to the user,
- requested by, the user (clearlyrelated to their order, account, services, or transactions),
- essential or critical to the user (e.g., to ensure user safety).
Find detailed explainer on category guidelines here

You can now
delete multiple tags at once
, making it easier to keep your workspace organized and clutter-free. No more repetitive one-by-one deletions — just select and clean up in bulk!
Try this out now!🚀

You can now set '
All of' /
'Any of'
conditions for targeting your customers in a more flexible manner. Problem it solves:
🎯Do you want to filter customers located
both
in Mumbai
or Thane
? Use the condition 'Any Of
' and Select the Tags Mumbai
, Thane
. 🎯 Do you want to filter customers looking
only
for 1BHK flats
in Andheri
? Use the condition 'All Of'
and Select the Tags 1BHK
and Andheri
. Try it out now!🚀

You can now attach Images, Videos, or PDF directly via an Interactive Message.
💡Problem it solves:
Users previously
had to create templates
to send media in an existing bot journey, which sometimes led to the templates getting Frequency Capped
, impacting Bot Flows and message delivery in ongoing conversations in some cases. With this new feature, you can now conveniently
add media directly from the bot studio
without affecting bot journeys and preventing
your messages from getting frequency capped in ongoing conversations
, improving the overall User Experience!✨Try it out now! 🚀

You can now send audio messages via DoubleTick Web!
The mic 🎤 button will appear
once a conversation is opened
(when a user initiates the conversation). 
ℹ️Note: If you're sending a voice note for the first time, you will need to give the required permissions through your web browser.
For best user experience, use the feature on
Google Chrome
.Load More
→