Changelog

Follow up on the latest improvements and updates.

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new trigger
We’ve just introduced a new trigger in called
On First Daily Message
! 🚀
This trigger activates
when a customer sends you their first message of the day
(within a 24-hour window). It’s designed to help you create smoother, more personalized experiences — without the limitations of the default welcome bot.
🧠
What does it do?
Until now, the default welcome bot only allowed you to send a single template message — with no option to build a full custom flow.
Now with On First Daily Message, you can:
🎯 Start your own
custom journey
as soon as a customer messages you that day
💬 Send
interactive messages
like buttons and quick replies (no template required!)
💸 Avoid extra
template costs
— since the conversation window is already open
🔁 Trigger only
once every 24 hours per customer
(e.g., if they return tomorrow, it triggers again)
Why use this?
  • Greet customers daily with dynamic content
  • Push offers, updates, or direct them to agents — automatically
  • Total freedom to build your journey, not just a static template
Go ahead — start building smarter, cost-effective, and more engaging flows today! 💡
Screenshot 2025-07-14 at 6
You can now trigger the same journey across all your CTWA campaigns with the new “
All
” selection in the Lead from CTWA trigger component.
🔧 What Problem This Solves:
Previously:
  • You could use the CTWA trigger only once in a single bot journey.
  • Users had to rely on an
    On Message trigger
    with an
    Is CTWA condition
    to start CTWA journeys for multiple campaigns.
  • This approach
    lost critical metadata
    such as: Campaign ID, Campaign Name, Ad ID, Ad Name about a lead
✅ All of this is now fixed!
You can now
retain full ad-level metadata
while triggering journeys seamlessly.
🚀 What’s New with the Updated CTWA Trigger
✅ Trigger multiple bot journeys after connecting your Facebook Ad Account to DoubleTick.
✅ Track campaign and ad performance accurately using the captured metadata.
✅ Use one single journey across all your campaigns with the new “All” selector.
Also, the Lead from CTWA Trigger (v2) could only be used once, and the bot studio used to throw the following error if the user tried using the component on another bot journey.
This is fixed now!
⚠️
Important Notes to Keep in Mind
🧹 If you're using the old CTWA component in any bot,
delete it before using the new one
—else it will throw a usage error.
🧩 Your
Facebook Ad Account
must be
mapped
to the
same Business Manager
that your
WhatsApp
Account
is linked with.
👉 If your campaign list appears blank, this is likely the issue. Contact DoubleTick Support and the team will help you out with mapping it—it’s super simple!
🔄 If you've accidentally configured two bots for the same campaign and its subset, the one with the lowest trigger level will fire.
Example:
Let’s say you’re running a campaign called “
Diwali Sale
It has two Ad Sets: “
Menswear
” and “
Womenswear
Inside each Ad Set, there’s one Ad: “
Menswear Ad
” and “
Womenswear Ad
Now, if you
accidentally
create journeys for both the entire “Diwali Sale” campaign and the specific “Menswear Ad”:
👉
The journey for “Menswear Ad” will be triggered
🚫 If you configure two journeys for the same Ad (e.g., AA1), the bot will throw an error 'The trigger is being used in Another component.
Avoid duplicate setups.
Try this out now! 🚀
dt_web_ui
Managing chats just got way easier — and faster! You can now see chats in different categories with Chat Filters on the Home Screen.
With this new feature, you can look at chats at different stages -
Open, Waiting, Unread, and Closed.
Try this feature on our Mobile app now! 🚀
Screenshot 2025-07-05 at 1
🎯 Now trigger different journeys for each campaign, ad set, or even individual ads — effortlessly!
What problem does it solve?
Earlier, users had to rely on the "Lead from CTWA" trigger and manually set conditions to differentiate journeys for each ad, ad set, or campaign. That meant copying ad IDs from Meta Ads Manager and dealing with complex logic.
Not anymore.
With this update, you can simply select the desired campaign, ad set, or ad, and assign the exact journey you want —
no more manual ID work
!
Bonus fix:
Previously, The 'On Message' trigger journey got disrupted when the users changed the first text message on a CTWA, this can be fixed by this improved CTWA trigger!
Want the same journey for all ads under one campaign?
Easy — just select the campaign, and all its ads will automatically follow the same journey.
Go ahead, try it now! 🚀
Screenshot 2025-06-27 at 1
You can now remove unwanted custom field entries for a client from chat section.
Try this out now!🚀
Effective July 1, 2025 –
Meta will charge on a
per-message
basis instead of
per-conversation
.
Businesses on WhatsApp Business platform will be charged:
  • Per delivered
    marketing template message
  • Per delivered
    authentication template message
  • Per delivered
    utility template message (delivered outside of a customer service window)
ℹ️What else you need to know:
👉
Utility template
messages sent in response to a user's message (thus within an
open
customer service
window
)
will become free
, to provide more flexibility to businesses in how customers can engage with users.
👉 Definition of
Utility
Category has been
changed
: In essence, the messages
  • Must be non-promotional, not containing any promotional or persuasive intent.
  • Must be in one of the following criteria
  1. specific to the user,
  2. requested by, the user (
    clearly
    related to their order, account, services, or transactions),
  3. essential or critical to the user (e.g., to ensure user safety).
Find detailed explainer on category guidelines here
Screenshot 2025-06-10 at 5
You can now 
delete multiple tags at once
, making it easier to keep your workspace organized and clutter-free. No more repetitive one-by-one deletions — just 
select and clean up in bulk! 
Try this out now!🚀
Screenshot 2025-06-10 at 5
You can now set '
All of' /
'Any of'
conditions for targeting your customers in a more flexible manner.
Problem it solves:
🎯Do you want to filter customers located
both
in
Mumbai
or
Thane
? Use the condition '
Any Of
' and Select the Tags
Mumbai
,
Thane
.
🎯 Do you want to filter customers looking
only
for
1BHK flats
in
Andheri
? Use the condition '
All Of'
and Select the Tags
1BHK
and
Andheri
.
Try it out now!🚀
Screenshot 2025-06-10 at 4
You can now attach Images, Videos, or PDF directly via an Interactive Message.
💡Problem it solves:
Users previously
had to create templates
to send media in an existing bot journey, which
sometimes led to the templates getting Frequency Capped
, impacting Bot Flows and message delivery in ongoing conversations in some cases.
With this new feature, you can now conveniently
add media directly from the bot studio
without affecting bot journeys and
preventing
your messages
from getting frequency capped in ongoing conversations
, improving the overall User Experience!✨
Try it out now! 🚀
Send Audio Message from DoubleTick Web
You can now send audio messages via DoubleTick Web!
The mic 🎤 button will appear
once a conversation is opened
(when a user initiates the conversation).
Screenshot 2025-06-09 at 3
ℹ️Note: If you're sending a voice note for the first time, you will need to give the required permissions through your web browser.
For best user experience, use the feature on
Google Chrome
.
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