We are thrilled to unveil the newly revamped Bot Studio, designed to deliver not only enhanced functionality but also a superior user experience throughout your entire journey. The updated Bot Studio now offers more comprehensive information, allowing you to view the number of bot runs, see corresponding agent names, and easily access detailed bot logs. We’ve also introduced an improved filtration process, making it easier to manage your bots. You can now filter bots based on Agent, Status (Active/Inactive), WABAs, Number of Bot Runs (ascending/descending), and sort by Newest/Oldest or A-Z/Z-A.

These enhancements ensure that navigating and managing your bots is more streamlined and efficient, empowering you to get the most out of your Bot Studio experience.

We are excited to introduce a disruptive new feature that empowers you to retry sending messages that have failed due to frequency capping (FC).

Frequency Capping (FC) is a limitation set by Meta that determines how many API messages can be sent to a user within a specific time frame. This limit is calculated using complex algorithms that take various factors into account. If this limit is exceeded, your message will not be delivered to the user.

We understand how frustrating it can be when messages fail due to FC. To address this, we’ve launched a new feature that allows you to retry sending failed messages.

To use this feature, follow these simple steps:

This feature gives you greater control over your messaging, ensuring that your important communications have a better chance of reaching your audience even after an initial failure due to Frequency Capping

We’re thrilled to announce the launch of our native Zoho CRM integration with DoubleTick! With Phase 1 of this integration, you can effortlessly sync all your Zoho leads with DoubleTick. Any new leads or updates made in Zoho, including changes to existing attributes or lead owners, will automatically reflect in DoubleTick. This ensures that your lead data is always up-to-date and synchronized across both platforms.

We’re excited to continue enhancing this integration in future phases, so stay tuned for more updates!

We’ve fixed an issue on Android where changing the chat assignee wouldn’t reflect correctly. Now, when you assign a chat to a new team member, the update is instant and accurate, ensuring proper task delegation and tracking. This fix improves team accountability and ensures that conversations are always directed to the right person without delay

We've added SLA tracking and a 'Send Location' feature to our iOS app. These enhancements help you manage time-sensitive tasks more effectively and share your location with ease, improving both task management and team communication on the go. Stay on top of your commitments and coordinate with your team effortlessly, wherever you are.

Inviting new team members is now smoother and more intuitive. We’ve streamlined the process to ensure you can quickly and easily add colleagues to your projects. With clearer prompts and fewer steps, this update reduces friction, making collaboration more efficient and onboarding new members a seamless experience.