DoubleTick Product Roadmap

Kindly add a date filter in the chat section so that we can view chats based on specific date requirements.

I want to say that the numbers on which the bot is running should not receive any away messages. Suppose I have 100 numbers and I have sent the bot template to 50 people, then as long as the bot is running, those 50 numbers should not receive any away messages.

Poll feature to collect feedback or their choice between 2 or more option which will be help full for my data gathering

The option to close chats in bulk and to use tags to create folders instead of only a filter.

Create folders and move a template to a folder. This should enable you to organise large number of templates in a much better way

Customer details edit and delete and the usual options

Hi, I think it would be useful to have an option where, after adding an agent’s number to the google sheet for a broadcast,, we can view all the leads assigned to that specific agent before sending out a template, essentially a preview of the leads assigned to each agent. Also i would also be amazing if the leads assignment reflects in the customer section.

Dear Double Tick Team, I sincerely appreciate your great work on the platform. I just wanted to share a small request — sometimes the bot response seems a bit slow, and the flow stops or breaks mid-way. If possible, kindly look into improving the response speed and ensuring smoother, non-breakable flows.

Automation flow to be set for the failed marketing templates, it should get triggered again

We are stuck with DoubleTick and it’s turning out to be a complete waste of time. Basic things like a search option are missing — we spend the entire day just trying to find chats. We shifted from WhatsApp Business App to API expecting a smooth and powerful experience, but the reality is the opposite. Even simple features like bot trigger from images don’t work. Such basic development is not provided, and the overall experience has been extremely disappointing. This software feels like a disaster instead of an upgrade.