DoubleTick Product Roadmap

I need to implement a custom section, choose date filter and field click show pop in implement Select All and leads received from source chanel . do need full work on priority.

If we can send a question or bulk broadcast message to all unread chats, then whoever replies will automatically help us filter quality leads. This will save a lot of time because we won’t need to open every message manually. Creating a Broadcast List for Unread Messages will greatly improve productivity. Requesting the DoubleTick Developer Team to kindly add this feature.

Hi Team, Please add an option to completely disable the large chat popup widget on the website. I want to keep only the small floating WhatsApp icon that directly opens a pre-filled message when clicked. Kindly provide a setting or toggle that allows hiding the popup box entirely.

We want sticky notes added at every stage of the customer journey based on the follow-up attribute for that customer. This will help our jewellery consultants know exactly which parameters they need to follow up on, and it will make their work much easier and smoother.

Direct integration with Hubspot is much needed

Overall Experience We feel completely stuck with DoubleTick. Basic, essential features are missing, and this is slowing down our entire system. Instead of improving our workflow, it is consuming our time and reducing productivity. If these improvements cannot be implemented promptly, we will be forced to evaluate other CRM and WhatsApp API providers that offer the necessary functionality.

Dear DoubleTick Support Team, We highly appreciate your continuous efforts in enhancing the DoubleTick platform. As part of our internal data governance and accountability protocols, we kindly request the addition of a new feature that allows us to track and monitor the activity log of each user within our DoubleTick account. This feature should ideally include visibility of actions such as: Data extraction/export (data pull) Data addition or entry (new data input) Any significant modification or update of records The purpose of this request is to enhance data security, improve traceability, and ensure operational compliance, especially when working with multiple system users. We would be grateful if you could advise on the possibility of implementing this feature or if it already exists under a specific configuration. Looking forward to your kind support.