DoubleTick Product Roadmap

We need an integration for Microsoft 365, where chats can sync up based on completion

I want to Integrate my 3rd party application to Doubletick

Hi Double Tick Team, We’re currently using your platform and appreciate the features offered. However, we’d like to request a feature enhancement: the ability to send a template to multiple broadcast lists at once. At present, selecting one broadcast list at a time and then choosing the template again for the next list consumes unnecessary time — around 10–20 minutes daily. This becomes tedious when running bulk campaigns. It would be great if you could allow selecting multiple broadcast lists in one go while sending a template. This small improvement would save us considerable time and increase campaign efficiency. Thanks for your support.

On the dashboard we have option to just copy the API key but no option to regenerate new API key. This is a huge security gap because if a developer leaves and another developer steps in, then the previous developer still has access to the same API keys that was auto-generated on the dashboard. there should be at least an option to re-generate the API keys so that one can immediately fix the security gap when it comes to either developer leaving the project or an application being compromised in a cyber attack and the least one can do is change their API keys if they were leaked! A simple fix would be to regenerate the API keys so that the old keys are invalid and no more available to be misused or abused.

There should option of chat edit or delete and also internal group can be formed

Client: Strike The Ball, Org id: org_ZaqBjGEveR, they have a partially blind person operating DT and he is not able to access our web application because of the white UI.

Feature Request: Input Validation for Customer Responses in Number Format Currently, the DoubleTick API does not support real-time validation of customer inputs to ensure they match the expected data format. For example, if we require customers to enter data in a number format, there is no mechanism to verify that the input is actually numeric. I would like to request the addition of a feature that validates customer inputs immediately and sends an automatic message if the input does not match the required format. Specifically, if a number format is expected but the input is not numeric, the system should instantly notify the customer to "Please enter the data in the proper number format." This validation feature will improve data accuracy and streamline communication by preventing incorrect input submissions. Thank you for considering this enhancement.

So we are working in 2 products & the marketing content is different for both but sometimes a client is there in both the products Need a feature that whenever a number is present in 2 different lists there shall be a identifier on such lead.

So we are working in 2 products & the marketing content is different for both but sometimes a client is there in both the products Need a feature that whenever a number is present in 2 different lists there shall be a identifier on such lead.

Require help for Integrating DoubleTick WABA with Acefone/Servetel IVRS