If your AI Voice Agent needed customer information during a call, it had to fetch it in real time—often causing small pauses in the conversation.
With
Pre-call Tools
, this is now handled before the call even begins. DoubleTick fetches the required information in advance and shares it with your AI Voice Agent, so it starts the conversation with full context—no delays, no interruptions.You can also convert an existing tool into a Pre-call Tool or switch it back anytime, giving you full flexibility based on your use case.
How it works:
- Pre-call Tools run only before the call starts
- If a tool is delayed or doesn’t respond, the call still connects normally
- Best used for fetching essential information needed at the start of a conversation
This helps your AI agent respond faster and deliver a smoother, more natural calling experience.
Want to learn more or need help setting this up? Reach out to the
DoubleTick Support Team
, and we’ll be happy to help.