improved
“All” Option Now Available in Lead from CTWA Bot Trigger!

You can now trigger the same journey across all your CTWA campaigns with the new “All
” selection in the Lead from CTWA trigger component.
🔧 What Problem This Solves:
Previously:
You could use the CTWA trigger only once in a single bot journey.
Users had to rely on an On Message trigger
 with an Is CTWA condition
 to start CTWA journeys for multiple campaigns.
This approach lost critical metadata
 such as: Campaign ID, Campaign Name, Ad ID, Ad Name about a lead
✅ All of this is now fixed!
You can now retain full ad-level metadata
 while triggering journeys seamlessly.
🚀 What’s New with the Updated CTWA Trigger
✅ Trigger multiple bot journeys after connecting your Facebook Ad Account to DoubleTick.
✅ Track campaign and ad performance accurately using the captured metadata.
✅ Use one single journey across all your campaigns with the new “All” selector.
Also, the Lead from CTWA Trigger (v2) could only be used once, and the bot studio used to throw the following error if the user tried using the component on another bot journey. This is fixed now!
⚠️ Important Notes to Keep in Mind
🧹 If you're using the old CTWA component in any bot, delete it before using the new one
—else it will throw a usage error.
🧩 Your Facebook Ad Account
 must be mapped
 to the same Business Manager
 that your WhatsApp
Account
 is linked with.
👉 If your campaign list appears blank, this is likely the issue. Contact DoubleTick Support and the team will help you out with mapping it—it’s super simple!
🔄 If you've accidentally configured two bots for the same campaign and its subset, the one with the lowest trigger level will fire.
Example:
Let’s say you’re running a campaign called “Diwali Sale
”
It has two Ad Sets: “Menswear
” and “Womenswear
”
Inside each Ad Set, there’s one Ad: “Menswear Ad
” and “Womenswear Ad
”
Now, if you accidentally
 create journeys for both the entire “Diwali Sale” campaign and the specific “Menswear Ad”:
👉 The journey for “Menswear Ad” will be triggered
🚫 If you configure two journeys for the same Ad (e.g., AA1), the bot will throw an error 'The trigger is being used in Another component. Avoid duplicate setups.
Try this out now! 🚀