We're introducing
Bot Builder support for Instagram
— so you can now automate your Instagram conversations the same way you do on WhatsApp.Until now, Instagram on DoubleTick was limited to manual conversations. Every message had to be handled by an agent. That changes today.
What You Can Build
You can now
create bots specifically for your Instagram channel inside Bot Studio
— triggered by real Instagram conversation events and powered by the same actions you already use on WhatsApp.Supported Triggers
On Message, On Open Conversation, On Close Conversation, On Agent Assign, On Attribute Changed, On SLA Breached
Supported Actions
Send Message, Generate AI Response, Assign Agent, Call API, Add or Remove Tags, Set or Remove Attributes, Close Conversation, Google Sheets Add Row, Format Date, Time Delay, Wait Till, and more
Instagram automation is now live inside Bot Studio, Build your first Instagram bot today!