Let’s face it—no one wants to talk to a wall. Your customers expect timely, relevant responses, whether they message you at 11 AM or 11 PM. That’s exactly why
DoubleTick’s latest bot builder feature
is about to become your automation MVP.Introducing the
Working Hours Condition
— your new secret weapon for building smart, time-aware workflows that never leave customers hanging.
🚀 What Is It?
The Working Hours Condition is a powerful logic block in DoubleTick’s bot builder that helps your bot behave differently
depending on when a customer messages you
:✅
During working hours
🌙
Outside working hours
🎉
On holidays
Whether you’re running a support desk, booking appointments, or collecting leads — this block ensures your bot always delivers the right message at the right time.
🧠 Why You’ll Love It
No more one-size-fits-all responses! This feature allows your bot to:
- Instantly connect users to agents during business hours💬
- Send polite “We’ll get back to you soon” messages after-hours💤
- Drop in festive greetings or holiday-specific messages🎊
- Keep your team stress-free while bots do the heavy lifting🧘♀️
All this, without you lifting a finger. 🙌
🛠 What’s Inside the Block?
Here’s what makes the
Working Hours Condition
tick:Custom Time Slots
: Set your business hours with just a few clicks. Want different timings for each day? Done.
3 Intelligent Paths:
- During Working Hours: Route to live agents or trigger advanced workflows
- Outside Working Hours: Queue queries, auto-reply, or capture details for follow-up
- On Holidays: Display personalized messages that feel thoughtful and timely
💡 Real-World Example: Smart Customer Support
Goal
: Connect to agents during working hours, automate the rest.Workflow:
- Customer taps “Chat with Support”
- Bot checks time via Working Hours Condition
✅ During Hours → Assign to live agent
🌙 Outside Hours → Auto-reply: “We’re currently offline. Your query has been recorded and will be addressed during support hours.”
🎉 On Holidays → Send festive greeting or hold message
✨ Smarter Automation = Happier Customers
When your bot knows what time it is, your customer experience gets an instant upgrade. The
Working Hours Condition
ensures your responses feel human, professional, and always on point.So go ahead — build workflows that work harder while you work smarter.