If you’re using multiple WhatsApp Business numbers (WABAs), the
On Attribute Changed
trigger could sometimes run on more numbers than intended—leading to bots firing in the wrong place.Now, you can control exactly which WhatsApp Business number should trigger your bot.
When using a
Channel-level custom field
, the trigger runs only on the number where the field was updated. With a Customer-level custom field
, you can choose a specific WhatsApp Business number for the trigger.This gives you precise control over your bot flows and ensures they run only where they’re supposed to.
Things to know:
- Customer-level custom fields allow selection of only one WhatsApp Business number
- Channel-level custom fields allow selection of one or multiple WhatsApp Business numbers
- Existing triggers will continue to work as-is. To use this new behavior, replace the component with a new one
Want to learn more or need help updating your Bot Studio flow? Reach out to the
DoubleTick Support Team
, and we’ll be happy to help.