Team members go on leave. Meetings run long. Priorities shift. But customer conversations shouldn’t stop.
Introducing Collaborators for our enterprise customers — the easiest way to share chat access with anyone in your DoubleTick workspace.
With Collaborators, you can:
- Assign or share conversation access with any user
- Ensure customers get timely replies even when the primary agent is unavailable
- Allow collaborators to fully respond, manage, and continue the chat
- Let collaborators add more collaborators if needed
No more bottlenecks. No more waiting for someone to return from leave or finish a meeting.