We’re introducing CX Overview, a dedicated page in DoubleTick’s AI Suite designed to give you a real-time pulse on your customer experience.
Think of it as a control tower where AI continuously scans your conversations and surfaces what truly matters — from customer experience issues to growth opportunities.
What Is CX Overview?
CX Overview is a centralized dashboard where:
- Active chats are scanned
- AI analyzes conversations using your defined criteria
- Relevant CX incidents are automatically surfaced and categorized
All insights are displayed in a single, easy-to-monitor view.
What You Can Track?
You decide what the AI should look for, literally anything, the use cases vary widely:
- Finance: payment issues, escalation risks, compliance-sensitive conversations
- Education: admission queries, drop-off signals, student dissatisfaction
- SaaS & Services: product feedback, renewal risks, onboarding gaps
Inside CX Overview, you can filter by Date range, Assigned agent and Issue or incident type.
This makes it easy to - Spot patterns early, Prioritize what needs attention and Take action before issues escalate.
Why does this matter?
- One place to understand what’s really happening across customer conversations
- Proactive CX monitoring instead of reactive firefighting
- Early visibility into risks and opportunities
- AI working quietly in the background, so teams don’t have to manually review chats
CX Overview is now live as part of the
DoubleTick AI Suite
.Your customer experience, finally visible at scale.