We’re introducing Enterprise Security, a powerful new feature designed for organizations that need strict control over sensitive data.
With this release, enterprises can protect PII (Personally Identifiable Information) by using their own security and compliance systems to decide what should be masked, blocked, or rejected — in real time.
What Is Enterprise Security?
Enterprise Security allows you to plug in your custom Security API that defines:
- What qualifies as sensitive data
- How it should be detected
- What action should be taken
How Does It Work?
You configure a custom Security API
The API can use:
- Internal PII detection models
- DLP (Data Loss Prevention) tools
- Compliance & governance rules
Every message (text or media) passes through this API before being processed. You have full control over detection logic, rules, and enforcement.
You can choose between two modes:
Mask Mode
- Sensitive information is automatically masked
- Data is hidden before storage or sharing
Reject Mode
- Messages or media containing sensitive data are blocked
- Content is not sent at all
Works both ways
- Agent → Customer
- Customer → Agent
This works for both text and media.
What Can Be Protected?
- Financial data
- IDs and documents
- Any custom sensitive fields defined by your organization
- Eg. an Indian bank can setup:
- Aadhar card number, PAN card number etc can be masked
- Credit card numbers, account numbers or OTP
- Can mask the aadhar card number in the image
You decide the scope — fully configurable.
Why Does This Matters for Enterprises?
- Built for regulated and security-first organizations
- No compromise on compliance or governance posture
Enterprise Security is now available for customers who require advanced data protection and compliance controls.
Your data. Your rules. Your security. 🔐