
Available on
: Pro and Enterprise planPreviously, giving a team member access to areas like
Scheduled Broadcasts
or SLA
could also give them more access than you wanted. There was no easy way to control exactly what each team member could view or manage.Now, admins have
more granular control
under Settings → Roles & Permissions
. You can manage permissions across Scheduled Broadcasts, CX Overview, Working Hours
, and SLA
, and decide who can view, configure, or manage
each area.Want to see what permissions are available for each area and what they let you do? Check out our guide on
how to set permissions for a custom organization role
.