manage_roles_01_v1
Available on
: Pro and Enterprise plan
Previously, giving a team member access to areas like
Scheduled Broadcasts
or
SLA
could also give them more access than you wanted. There was no easy way to control exactly what each team member could view or manage.
Now, admins have
more granular control
under
Settings → Roles & Permissions
. You can manage permissions across
Scheduled Broadcasts, CX Overview, Working Hours
, and
SLA
, and decide who can
view, configure, or manage
each area.
Want to see what permissions are available for each area and what they let you do? Check out our guide on
how to set permissions for a custom organization role
.