Searching conversations just got a whole lot smarter. Until now, you could only search chats using a contact’s name or phone number. With this release,
keyword-based search is now live for every DoubleTick customer.
You can now instantly find messages using text keywords —
globally across all chats or within a specific chat
— and jump straight to the exact message.Global Chat Search
- Search for keywords across all chats
- Works seamlessly on top of all chat filters like awaiting reply, sla breached, etc.
- Instantly jump to the exact message where the keyword appears
In-Chat Search
- Search for keywords within a specific conversation
- Jump directly to matching messages inside the chat
- Navigate to messages from a specific date
What gets searched?
Keyword search works across all message types, including:
- Manual messages
- Templates
- Attached media file name
- Interactive messages (lists, buttons, etc.)
- Catalog links
If the keyword exists anywhere in the message content, DoubleTick will find it.
Why does this matter?
- Find critical information in seconds, not minutes
- No more scrolling endlessly through long conversations
- Powerful search even in high-volume inboxes
- Perfect for support, sales, and ops teams managing multiple chats daily
Start searching smarter and get to the right message instantly.