Our new AI-driven Truly Awaiting Reply feature understands real customer intent — not just keywords or basic if-else logic.
Traditional systems tag chats as “awaiting reply” even when a customer sends messages like “Thanks”, “Okay”, or “Cool” — which typically mean the conversation is already closed.
Not anymore.
DoubleTick AI now:
- Understands natural conversation flow
- Skips chats that don’t need your attention
- Shows only genuinely pending replies
This means your team sees a clean, actionable queue — saving time, reducing clutter, and improving response accuracy.