We’re excited to introduce
Enterprise Analytics
— a powerful new add-on feature designed to give your business the data visibility it needs to grow smarter and faster.In today’s competitive market, gut feeling isn’t enough. Businesses thrive when
decisions are backed by real numbers and actionable insights
. With Enterprise Analytics, you finally have a single dashboard to understand:📊 How your chats and messages are performing
👥 How your team is engaging with customers
⏱ Where delays or SLA breaches are happening
📈 Which campaigns are driving responses (and which are not)
🌟 Key Benefits for Your Business
🔹 Smarter Team Management
Track each team member’s workload, response times, and chat performance. Spot high performers, identify training needs, and balance workload to prevent burnout.
🔹 Customer Experience Insights
Monitor irritated chats, SLA breaches, and response delays. This helps you understand where customers are getting frustrated and take proactive steps to fix it.
🔹 Campaign Performance Tracking
See how many messages are going out, how many customers are engaging, and whether your campaigns are driving the right conversations.
🔹 Better Resource Planning
With hourly, daily, or monthly breakdowns, you’ll know exactly when your team faces peak chat volumes — making it easier to allocate staff efficiently.
🔹 Data You Can Export & Share
Need to present insights to leadership or run deep offline analysis? Export raw data directly into Excel and take it further.
💡 What Businesses Can Use It For
E-commerce
: Track order-related chats, delivery updates, and post-purchase feedback.Hospitality
: Measure response times for booking inquiries, upsells, and guest requests.EdTech
: Monitor student support chats, class reminders, and escalation handling.Services & Agencies
: Keep tabs on SLA breaches, team performance, and campaign outcomes.No matter your industry, Enterprise Analytics helps you answer:
➡️ Are my customers happy with my response times?
➡️ Is my team performing at its best?
➡️ Are my campaigns bringing real results?
To learn more about Enterprise Analytics Contact DoubleTick Support, or Reach out directly to your Account Manager
With Enterprise Analytics, you don’t just see data — you see opportunities to grow 🚀.