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🌟 Introducing Multi-Select List: A Game-Changer in Custom Contact Fields!

At DoubleTick, we're always striving to make your customer interactions more personalized, efficient, and insightful. And today, we're excited to bring you a powerful upgrade
 to your Custom Contact Fields — the Multi-Select List!
Until now, you could store customer information using four types of fields: text, number, date, and single-select lists
. But what if one field just isn’t enough? What if you need multiple options to be captured in a single go?
Say hello to Multi-Select Lists! 🎉
Now, you can select two or more options from a predefined list 
— making your data more accurate, flexible, and reflective of real-world customer choices.
💡 Why Multi-Select Lists Matter
Real-life scenarios aren’t always black and white — and customer preferences rarely fit into a single checkbox. Whether you're in real estate, wellness, education, or retail, your customers often want multiple things at once. With multi-select, you can now capture all those preferences in one neat field!
Let’s see how it works in real-life use cases:
✂️ Example 1: Salon & Spa Services
Imagine a customer wants to book an appointment for:
Haircut, Manicure & Pedicure
Earlier, you could only tag one of these services in their contact profile. Now? You can tick all that apply with our multi-select list 
— no workarounds, no compromises. Your staff knows exactly what services were requested, leading to smoother operations and enhanced customer delight.
🏡 Example 2: Real Estate Leads
You run a real estate agency, and a prospective buyer is looking for:
Property Types: 1BHK, 2BHK, 3BHK
Preferred Locations: Andheri, Ghatkopar, Powai
Instead of manually entering this information or creating multiple custom fields, you can now tag all relevant preferences in one go
 — keeping your lead profiles rich, searchable, and easy to filter.
🚀 Key Benefits
✅ Richer Profiles
 – Store more context without clutter.
✅ Smarter Segmentation
 – Easily filter contacts by multiple interests.
✅ Better Personalization
 – Tailor your messages based on full customer preferences.
✅ Time-Saving for Teams
 – No more repetitive data entry or missing out on key info.
🛠 How to Create a Multi-Select List Custom Field
Go to Settings
Click on Custom Contact Fields
Click on Add Field
Enter a Field Name
 (e.g., "Services Booked" or "Interested Locations")
Click the Field Type dropdown and select Multi-Select List
Add your field values
 (e.g., Haircut, Manicure, Pedicure)
Click Save
That’s it — your Multi-Select custom field is now ready to use!
✅ How to Use It in Chats
Open any customer chat
 and click on open panel icon
Look for the Custom Field
Select the relevant Multi-Select List field
Choose multiple options
 from the dropdown
Your selections are automatically saved under the customer’s profile
💬 Ready to Try It?
This is more than just a new field — it’s a smarter way to understand your customers. So go ahead, start using Multi-Select Lists and take your contact management to the next level. Your CRM game just got a serious upgrade!🚀