New
Let AI agents make and answer WhatsApp and regular phone calls📞

Available on
: Pro and Enterprise plans
AI agents could previously handle customer conversations over chat, but when a customer needed to speak over a call, your team had to step in.
Now, with AI Voice Calling
, your AI agents can make and answer customer calls over both WhatsApp and regular phone lines (PSTN).
Here's what you can do:
Make outbound calls
: Call customers individually or reach multiple customers through voice campaigns.
Answer incoming calls
: Let AI agents handle incoming calls on your business numbers.
Communicate in multiple languages
: Support conversations in Hindi, English, and regional languages.
Answer customer questions
: Let AI agents use your business knowledge base to respond during calls.
Transfer calls to your team
: Hand over a call to a human agent whenever needed.
After every call, you can access the call recording
, transcript
, and post-call metrics
 to review the conversation and its outcome.
Your team members can also make and receive calls over WhatsApp and PSTN.
Learn how to set up an AI Voice Agent in our guide How to Create a Voice AI Agent in DoubleTick
.
Need help setting up AI voice calling? Reach out to the DoubleTick Support Team
.