Keyword-based bots are great when you know what customers will type. But not every customer uses the exact keywords you expect.
The new “No Keyword Match” trigger lets you build automation for any inbound message that doesn’t match your existing keywords — giving you full coverage across all scenarios.
Why does this matter?
- Complete automation coverage — No message slips through gaps anymore
- Smarter fallback logic — Guide customers even when inputs are vague or unexpected
What kind of bots can be created?
- Human-Help Routing Bot: If message is unknown, route directly to a human team.
- Information Correction Bot: Tell customers: “We didn’t understand that — here are valid inputs.
- Qualification Bot: Ask clarifying questions to understand intent before routing.