Track template button clicks more reliably 🔗

: Pro and Enterprise plans

When a customer clicks a button in a template, your integration may need a consistent identifier to know which button was clicked. Relying on the button text can cause issues if you change the wording later.

Now, are supported for both and through the Public API. You can add a using the parameter field in the buttons array. When a customer clicks the button, the custom ID is returned as message.id in the webhook. This gives your integration a consistent identifier, even if you change the button's text.

To Learn more, check out Template message parameters and Button reply webhooks.