We’ve rolled out a series of small but meaningful UX improvements across DoubleTick to make everyday workflows faster, cleaner, and more intuitive.
These updates focus on clarity, organization, and reducing visual clutter — especially for teams working at scale.
Applied Filters Visibility
- When you apply filters on the left-hand side, you can now clearly see
- Which filters are active in top of the chat list
- No more guessing what’s applied — full visibility at a glance
Cleaner Right-Hand Panel
We’ve reorganized and decluttered the right-hand side panel:
- Tags
- Collaborators
- Custom Fields
All are now grouped together in a clean, consistent layout — easier to scan and manage.
Assigned Agents UI Refresh
- Updated UI for assigned agents
- Clearer presentation and better visual hierarchy
Enterprise Analytics: Saved Reports
- You can now save analytics reports
- Create custom reports and revisit them anytime
Perfect for recurring reviews and stakeholder reporting.
Cleaner Chat List
- Reduced visual noise and Improved spacing and structure
- Hover and see all the tags in one go
Template Creation
Small UI refinements for a smoother creation flow
Better clarity while building templates
Template List View
- Templates are now aggregated across WABA numbers
- Clear visibility into:
- Template status
- Approval state per WABA number
No more switching contexts to understand template health.
Why This Matters?
- Less clutter, more clarity
- Faster day-to-day operations
- Better visibility across chats, templates, and analytics
Same features — just a much better experience. ✨