It's easy to forget to mark team members
offline
after their shift ends. As a result, new chats can still get assigned
to agents who are no longer available.You can now enable
Auto-set members offline after working hours
in Working Hours. Once enabled, DoubleTick automatically marks team members offline after their working hours end, preventing new chat assignments outside their shift.When the next working hours window begins, chat assignments automatically resume. If a team member starts work earlier than scheduled, they can simply switch their status back to
Online
and begin receiving new chats again.This helps keep your team's availability up to date without requiring anyone to manually change their status.
Want to learn more or need help setting this up? Reach out to the
DoubleTick Support Team
, and we'll be happy to help.