Dear DoubleTick Support Team,

I hope you are doing well.

I am writing to formally request clarification and enhancement regarding account security and two-factor authentication (2FA) on the DoubleTick platform.

Currently, I understand that WhatsApp number verification involves a one-time 2FA PIN at the time of onboarding or migration. However, from a , I would like to request the following clarifications and features:

Post-login Security

* Is there any provision to enforce 2FA (OTP / email verification) on every login to the DoubleTick dashboard?

* If not, can this be enabled at the account level?

Security After Entering WhatsApp 2FA PIN

* Once the WhatsApp 2FA PIN is entered during onboarding, how is continued access secured?

* What safeguards exist to ensure that previously logged-in devices cannot continue access without re-authentication?

As a professional handling sensitive client and business data, strong access control and auditability are critical for us. We would appreciate your guidance on the above and any roadmap plans for enhanced security features such as mandatory 2FA, device-based access control, or session expiry.

Looking forward to your response.

Thank you for your support.

Best regards,

Ganesh Kumar J

Chartered Accountant

📞 9449546524