Chetan Jain
The Problem
Right now, if I want to add keywords (triggers) in the Bot Builder, I have to add them one by one — click, type, save, repeat. For businesses like ours that need 50 to 200+ keywords, this takes hours and causes mistakes.
This is the #1 reason we can't build a proper keyword bot on DoubleTick today.
What We're Asking For
  1. Import keywords from a file
Add an "Import Keywords" button where I can upload a simple .txt or .csv file with all my keywords listed. The system should read the file and add all keywords automatically.
  1. Export keywords to a file
Let me download my existing keyword list as a file so I can edit it and re-upload — instead of deleting and retyping everything.
  1. Paste multiple keywords at once
Add a text box where I can paste 50 keywords at one time (one per line or comma-separated), and the system adds them all automatically.
  1. Save keyword groups for reuse
Let me save a set of keywords as a "Keyword Pack" so I can reuse it in other bots without importing again.
Simple CSV format example:
keyword, partial_match
cable clip, YES
MCB box, NO
price list, YES
ball valve, YES
Why This Matters
Without this feature, DoubleTick bots only work well for businesses with 5–10 keywords. With it, wholesalers, retailers, and agencies with large product catalogs can finally build full, professional bots — making DoubleTick much stronger vs. WATI, Interakt, and AiSensy.
We're happy to help test this feature once it's ready. Please consider this for your next update.