Dear DoubleTick Product Team,

I am writing to formally request a critical feature addition to the DoubleTick Bot Builder platform that would significantly improve usability for businesses building keyword-heavy static bots.

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🔴 PROBLEM STATEMENT

Currently, triggers (keywords) in the Bot Builder's "Starting Point" node must be added one-by-one through the UI. Each keyword requires a manual click on "Add Keyword +", typing the word, and saving. For businesses that need 50–200+ triggers (e.g., product names, SKU codes, category keywords, FAQ shortcuts), this process is:

• Extremely time-consuming (30–60 seconds per keyword)

• Error-prone due to manual typing

• A bottleneck that makes building comprehensive static bots practically impossible

• A barrier to bot adoption for SMB and wholesale businesses with large product catalogs

This single limitation is preventing us from developing fully functional static keyword bots on your platform.

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✅ FEATURE REQUESTED: Bulk Trigger Import via File Upload

We request the following features be added to the Bot Builder:

- Add an "Import Keywords" button in the Starting Point node

- Accept a plain .txt file (one keyword per line) OR a .csv file (column: keyword)

- System parses the file and auto-populates all keywords into the trigger list

- Optional: allow setting "Partially Match" toggle per keyword in the CSV (column: partial_match = TRUE/FALSE)

- Allow exporting current trigger list as .txt or .csv for backup and editing

- This enables edit → re-import workflow for bulk modifications

- Add a "Bulk Edit" text area where user can paste multiple keywords (comma-separated or newline-separated)

- System splits and creates individual trigger entries automatically

- Allow saving a set of triggers as a named "Trigger Library"

- Reuse across multiple bots without re-importing every time

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📋 SAMPLE CSV FORMAT (Suggested)

keyword,partial_match

cable clip,TRUE

wall plug,TRUE

MCB box,FALSE

ball valve,TRUE

bib cock,FALSE

price list,TRUE

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💡 BUSINESS IMPACT

This feature is especially critical for:

• Wholesale distributors with 40–100+ product SKUs

• Retailers with seasonal catalog changes requiring frequent trigger updates

• Agencies managing multiple client bots simultaneously

• Any business building a static FAQ or menu-driven bot

Without bulk import, the Bot Builder remains suited only for simple 5–10 keyword bots. With this feature, DoubleTick can serve the full spectrum of SMB automation use cases and become significantly more competitive vs. alternatives like WATI, Interakt, and AiSensy.

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We strongly urge the Product team to prioritize this in the upcoming sprint. I am happy to participate in beta testing or provide sample data files for development validation.

Thank you for your time and consideration.