DoubleTick Product Roadmap

Allow adding images, videos and PDFs

It is really interesting features finally Whatsapp added the call features , here is the screenshot : https://prnt.sc/wodge1riAmBk It would best the Doubletick team start working on this and help the business users to enjoy calling and communicate.

We require a multi-team option to assign teams to their respective LOBs while also managing chat visibility.

Need to be notified when someone reacts to the message.

every new chat / message need to have a audio tone in app and browser to get the right attention and reply on time.

There comes a point in the bot journey where we assign a particular person in the bot by acknowledging the customer that an executive will connect with you shortly and the chat is assigned as the last reply is gone by the system this chat is not visible in the awaiting replies filter and the agent has no clue if this chat is urgent or not. also for enterprise customers the SLA feature does not start which is a problem. I have attached an image where the chat has to be seen by the user is filtered through unread and not on awaiting reply

add copy paste feature in application in ios

whenever we download media file PDF or excel the name should be same as in chat, but in Doubletick file name changes in web please check.