DoubleTick Product Roadmap

We've noticed that when chats are populated for our two businesses, it becomes a bit confusing for the team to identify which number a particular chat is associated with. It would be really helpful if there could be better highlighting or some kind of bifurcation for chats under multi-WABA setups — such as using different chat wallpapers or color codes or anything to differentiate between the numbers. This small change would significantly improve clarity and reduce errors. Appreciate your support on this! Best regards, Yasief

I want to connect my OpenAI API key directly to my API, so that I can enable “Automated Response”, so ChatGPT responds to incoming customer queries automatically. Also I can also adjust the model, temperature, token limits, and other parameters

It is really interesting features finally Whatsapp added the call features , here is the screenshot : https://prnt.sc/wodge1riAmBk It would best the Doubletick team start working on this and help the business users to enjoy calling and communicate.

If one team member is replying to a conversation, that will be shown to all team members that open the chat. This way they know someone else is in the middle of replying to a conversation

The option to close chats in bulk and to use tags to create folders instead of only a filter.

Currently, it’s difficult to locate a specific chat thread in Double Tick without manually scrolling through conversations. Introducing a keyword-based search feature will enable users to quickly find past chats, messages, or leads by simply typing a keyword, or phrase. This will save time, improve productivity, and enhance user experience, especially for businesses handling a large volume of customer interactions.

"How to find notes using any keyword — for example, if we have written 'call back' in a notes, then how can we filter or search only those notes?"

Enable customers to select date and/or time using WhatsApp flows. Or else if captured via some other channel then add the appointment date/time to your customer Capture this date/time to google calendar (some other system can also be possible) Send reminders to the customer sometime before the appointment with an option to reschedule On re-schedule repeat the steps from 1-3

The ability to search for a particular 'keyword' in the DoubleTick chat search (similar to normal WhatsApp)