DoubleTick Product Roadmap

Treat each open conversation as a ticket and create it on zoho desk Use zoho desk rules to assign a ticket to one of your agents and then the chat in DoubleTick will also be assigned to that agent Send a CSAT message and collect feedback

Make calls directly from DoubleTick and view the call recordings in the chat window itself

Whenever i am hitting api to fetch available broadcast groups in my double tick amount i am getting members count in that group instead we need an array of members showing member details like their name, number etc. please proceed it asap if possible

I want to integrate Zoho commerce with doubletick

Sync leads between DoubleTick and Salesforce. Any update to a lead on DoubleTick will be transferred to Salesforce and vice versa

i want to integrate with my WordPress e commerce website

Direct integration with hubspot is much needed

For Example, I have started chatting with but somehow you missed my chat. Then the chat window closes in 24 hours. Right before the closing, it should be sent the alert message to your mobile number or your email ID. Like that

I want to integrate my SAP into it for transactional so I need to https calling code, Token ID Kindly guide me on how to see it in our dashboard